Shipping Policy

At AC Collectables, we take care to package all trading cards and collectible items securely so they arrive in the condition in which they were sold.

By placing an order with us, you agree to the terms of this Shipping Policy.

Processing Times

Orders are normally processed and dispatched within [1–3] business days after payment has been received.

During periods of high demand, new product releases, holidays, promotional events, or other exceptional circumstances, processing times may be longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Please note that processing time is separate from the delivery time provided by the postal or courier service.

Shipping Methods

We offer a range of shipping options at checkout. The available services and associated costs will be displayed before you complete your purchase.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Delivery times provided by postal or courier services are estimates and are not guaranteed unless expressly stated otherwise.

Packaging

Trading cards and other collectibles are packaged appropriately for their type and value.

Depending on the item, orders may be protected using sleeves, top loaders, semi-rigid holders, team bags, bubble wrap, cardboard protection, padded mailers, boxes, or other suitable protective packaging.

We take reasonable care to minimise the risk of damage during transit. However, once an order has been handed to the postal or courier service, we cannot control how it is handled during transportation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase.

If an order has not yet been dispatched and you notice that your address is incorrect, contact us immediately at info@accollectables.co.uk. We will make reasonable efforts to update the address where possible, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for any additional postage costs required to resend the order.

Tracking and Delivery

Where tracking is provided, customers are responsible for monitoring the tracking information supplied.

A parcel being marked as “delivered” by the postal or courier service will generally be treated as delivered.

If your tracking information states that your order has been delivered but you cannot locate it, please first check with household members, neighbours, reception areas, safe places, and the relevant postal or courier service.

If the parcel still cannot be located, please contact us and we will consider the circumstances and, where appropriate, assist with an investigation with the delivery provider.

Delayed or Missing Orders

Delivery times are estimates and can be affected by circumstances outside our control, including postal delays, courier delays, weather, strikes, customs, incorrect addresses, or other logistical issues.

If your order has not arrived within a reasonable period after the expected delivery date, please contact us at info@accollectables.co.uk.

We may ask you to allow additional time for delivery or may contact the relevant postal or courier service to investigate the shipment.

We are not responsible for delays caused by circumstances outside our reasonable control.

Damaged Orders

Please inspect your order as soon as it arrives.

If your trading cards or other items appear to have been damaged during delivery, please contact us as soon as possible at info@accollectables.co.uk.

Please provide:

• Your order number

• Photographs of the item(s)

• Photographs of the external packaging

• Photographs showing any visible damage to the packaging

• Any other information reasonably requested by us

Do not discard the packaging until the matter has been resolved, as it may be required when investigating a shipping claim.

We will assess the circumstances and, where appropriate, work with the delivery provider to investigate the issue.

Incorrect or Missing Items

If you receive an item that you did not order, or an item appears to be missing from your order, please contact us at info@accollectables.co.uk as soon as possible.

We may require photographs of the contents and packaging in order to investigate the issue.

If we have made an error with your order, we will take appropriate steps to resolve the issue.

International Shipping

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs or other authorities in the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Refused or Undeliverable Parcels

If a parcel is refused by the recipient or returned to us because it could not be delivered due to an incorrect address, failure to collect, or other circumstances attributable to the customer, additional shipping costs may apply if the order needs to be resent.

Any refund relating to an undeliverable or refused parcel will be considered in accordance with our Returns Policy and applicable consumer law.

High-Value Orders

For higher-value trading cards and collectibles, we may use enhanced packaging, tracking, signature confirmation, insurance, or other delivery safeguards at our discretion.

Additional requirements may apply to certain orders based on their value or destination.

Pre-Orders

Where an order contains a pre-order item, the order may be held until the relevant product is available for dispatch unless otherwise stated.

If an order contains both in-stock and pre-order items, we may ship the items together once all products are available.

The estimated release date of a pre-order product is provided by the relevant distributor or manufacturer and may be subject to change.

Delivery Issues and Contact

If you have any concerns regarding the delivery of your order, please contact us at:

info@accollectables.co.uk

Please include your order number in all correspondence so that we can investigate your enquiry as quickly as possible.

Nothing in this Shipping Policy affects your statutory consumer rights.